Refund & Returns Policy

Effective Date: 28th August 2024

1. Overview

At Teewing SA, we strive to ensure that you are satisfied with your purchase. If you are not completely happy, we offer a straightforward returns and refunds process.

2. Eligibility for Returns

Products must be returned within 14 days of receipt.
Items must be unused, in original packaging, and in the same condition as when received.
Proof of purchase is required for all returns.

3. How to Initiate a Return

To start a return, contact us at info@teewing.co.za with your order number and reason for the return. Our customer support team will provide you with instructions on how to return your item.

4. Return Process

After contacting us, you will receive a return authorization and instructions on how to ship your product back to us.
You are responsible for return shipping costs, except in cases where the product is defective or incorrect.

5. Inspection and Refunds

Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7 business days, and a credit will automatically be applied to your original payment method.

6. Non-Refundable Items

Items not in their original condition, damaged, or missing parts for reasons not due to our error.
Sale items, gift cards, and any perishable goods are non-refundable.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@teewing.co.za.

8. Contact Information

For any questions or concerns regarding our Refunds and Returns Policy, please contact us at:

Teewing SA
Email: info@teewing.co.za
Address: 26 Columbus Crescent, Rivergate Business Park, Parklands, 7441, Cape Town